5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing excellent management processes.
Safety guard companies are unlike any seller a home supervisor usually hires. If you hire a painter, you can see whether they do their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the protector organization is doing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it is important to implement a method of verification and quality management to make sure that issues associated with the deficiency of doing these jobs don’t start to occur.
In this article we’ll talk five (5) simple actions to improving your safety guard service and attaining everything you imagine as your ideal retail security Dagenham.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your state is one of those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and inquire does it seem decent.
It is also the security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display whether the protector is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation will tell you a good deal about what to expect from this shield and it provides you an opportunity to ask another shield if you feel it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his assigned property is not as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double lender? (Double banking is the procedure for having a seasoned guard working in precisely the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to every one of these questions and be sure they match what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and also your site special training to acquire an understanding of what goes on preparing a shield to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job is not significant and they start to find themselves as less of a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are on your premises. These tracking systems permit the security guard company to track the log and time the action of these guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the safety guard company provides a way of earning sure each guard is secure and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe their safety is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident the consultant is not actually a security guard company. If so, your audit is sure to develop issues with your existing security guard company.